Listen, this place is probably an echo chamber so you don't hear dissenting opinions a lot, but lots of people are unhappy with this game and it isn't helping the company's reputation.
I've said this before on who knows how many forums, and I'm going to say it (hopefully only once) here:
The negative players are ALWAYS the most vocal.
Doesnt matter what game it is. Doesnt matter what developer or publisher. It's a simple fact. Gamers complain about things.... LOUDLY. The more positive ones, the ones that really enjoy such and such game and dont have any complaints/issues often stay away from forums or from places that they may comment on the game. Or... the positive ones might be off actually playing the game, instead of moaning about it. Most notorious example of this is probably the Minecraft forums, where everyone just screeches at each other.
Heck, even me, I love this game, but if I'm posting on the forums, probably about 50% of the time I've either found a bug, or something is irritating me. I dont mean to come off as negative at those times, but I probably do, as just like most other gamers I'm prone to rambling off a list of complaints.
Reviews and such that I've seen for this game have mostly been positive, and I believe it's doing pretty well for them sales-wise.
If you dont like it though, that's too bad. It's definitely not for everyone. But at the very least, dont complain HERE about Valve's slowness; they ARE very, very well known for that after all, as Zebramatt points out.