Arcen is likely the only company where I would buy every game regardless of whether I intend to play it or not. Arcen is the very model of how a game company should be run with regards to its customers.
Now, I understand that it's absolutely not feasible for every company to be run this way. Bigger AAA studios simply do not have the time, nor the manpower, to interact with their fanbase on this level. That doesn't mean that I won't throw my money in their direction when they do

I'm a moralist gamer, these days. My money goes towards what I feel is right. Arcen is the shining beacon in an endless sea of greed and selfishness, spotted with small islands of light. It might sound overly poetic, and it likely is, but my feelings for Arcen as a company are as close to "love" you can get in a customer/provider relationship.
You guys are awesome. Nuff said.